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These courses are sponsored by the MTA and MTCP.

Choose up to three open programmes or one accredited and register:


Accredited Training Programmes:


Award in Presentation and Public Speaking Skills – MQF Level 5


Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4


Award in Delivering Outstanding Customer Service – WOW! – MQF Level 4


Open Programmes:






Effective Communication Skills


Advanced Communication Skills


The Psychology of Body Language


Understanding and Working with Group Dynamics


The Skills of Active Listening and Questioning Techniques


Giving and Receiving Effective Feedback


The Power of Assertiveness


Telephone Answering Skills


Basic Business English Writing Skills


Professional Email and Letter Writing

Developing Personal Power – Building Self-Confidence and Personal Potential


Developing Personal Goals and Strategies


Time Management Skills- Getting (the Right) Things Done


Developing Accurate Self-Awareness – Understanding One’s OWN Personality


Developing Creativity – Techniques for Releasing Creativity at Work


Upselling Skills for Food and Beverage Employees


Essential Elements for Delivering Outstanding Customer Service


Communication Skills for Outstanding Customer Service


Complaint Handling and Managing Complex Customers Experiences


Developing a Branded Customer Service Programme


Developing Impactful Customer Relationships for a Positive Customer Experience


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