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🏆 MQF Level 5 Accredited · 80% tax refund (employed) or FREE (unemployed) via MySkills· Face-to-face, Malta

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Professional eMail Writing
Office Skills

Professional eMail Writing

https://thinktalent.com.mt/web/image/product.template/137/image_1920?unique=2ab94b9

Do people respond to your emails in the way you want them to? Do they ignore them, or miss important information? Are you sure that you’re making the best possible impression with your emails? This programme will provide simple tips for composing email messages that are clear, concise, responsive and that makes a positive impression. It will look into using e-mails effectively and efficiently, with both external and internal clients, along with some common pitfalls regarding why some e-mails do not work. 

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Half day
Hours of Total Learning: 3.75
Entry Requirements: Intermediate level of written English
Mode of Attendance: Face-to-face
Mode of Delivery: Part-time
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: MySkills Scheme – Employed Individuals can benefit from a tax credit of up to 80% & Unemployed individuals 100% refund of the cost incurred. On the other hand, Employers can benefit from a refund of 70%+ of the costs incurred through the Investing in Skills (IIS) – Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake February 2026 or ​
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Half day
Hours of Total Learning 3.75
Entry Requirements Intermediate level of written English
Mode of Attendance Face-to-face
Mode of Delivery Part-time
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options MySkills Scheme – Employed Individuals can benefit from a tax credit of up to 80% & Unemployed individuals 100% refund of the cost incurred. On the other hand, Employers can benefit from a refund of 70%+ of the costs incurred through the Investing in Skills (IIS) – Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1: Introduction 

  • Overview of training objectives 
  • Importance of professional email communication in the workplace 

Part 2: Common Email Problems and Pitfalls 

  • Typical reasons why emails fail (e.g., unclear messages, poor tone) 
  • Group sharing of examples of ineffective emails 

Part 3: The 10Cs of Effective Written Communication 

  • Clear 
  • Concise 
  • Complete 
  • Correct 
  • Courteous 
  • Considerate 
  • Concrete 
  • Coherent 
  • Consistent 
  • Credible 
  • Explanation and examples for each principle 

Part 4: Structure and Tone of Professional Emails 

  • Crafting effective subject lines 
  • Appropriate greetings and closings 
  • Organizing body paragraphs clearly 
  • Matching tone to internal vs. external recipients 

Part 5: Writing Exercise and Group Feedback 

  • Drafting or revising sample emails based on common issues 
  • Peer review and facilitator feedback focusing on clarity, tone, and effectiveness 

Part 6: Email Etiquette and Efficient Practices 

  • Managing timely responses 
  • Proper use of CC and BCC 
  • Handling attachments appropriately 
  • Avoiding email overload and unnecessary emails 

Part 7: Editing and Proofreading Tips 

  • Techniques to improve clarity and fix errors 
  • Polishing emails before sending 

Wrap-up and Q&A 

  • Review of key takeaways 
  • Q&A 
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From FREE
80–100% MySkills funding
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No Entry Requirements
Open to everyone 18+