Award in Essential Personal and Communication Skills for Enforcement O

Clarify their individual purpose for becoming enforcement officers
Improve their communication skills to help them carry out their enforcement duties effectively
Equip themselves with techniques for collecting evidence through effective interviewing
Sharpen their ability to communicate in writing when compiling reports

This programme is targeted towards anyone wishing to work in law enforcement.

Minimum Age: 18+

Book Your Interest

Our Team will be in touch to explain all the details and also discuss funding options.

Date/s of Next Intake	June 2025 or November 2025 or January 2026
Venue	ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language	English
Hours of Total Learning	25
Duration	3 full days
Entry Requirements	None
Mode of Attendance	Part-time
Mode of Delivery	Face-to-face
Grading System	Standard pass/fail grading scale
Pass Mark	50%
Funding Options	MySkills Scheme – Employed Individuals can benefit from a tax credit of up to 80% & Unemployed individuals 100% refund of the cost incurred. On the other hand, Employers can benefit from a refund of 70%+ of the costs incurred through the Investing in Skills (IIS) – Contact us for further guidance on how to apply for either funding option.

The programme is made up of one module covering the following topics

Finding Purpose
1. Understanding your strengths and weaknesses
2. Understanding your personal values and personality
3. Aligning yourself to your role in enforcement
4. Finding purpose in your role
Communicating for Influence and Persuasion
1. Understanding the basics of interpersonal communication
2. Listening Effectively
3. Asking the Right Questions
4. Establishing Rapport
5. Communicating Assertively
Interviewing Skills
1. Establishing Credibility
2. Overcoming Resistance
3. Obtaining the Admission
4. Collecting Evidence
Investigative Report Writing Skills
1. The ABC of report writing; Accuracy, Brevity, Clarity
2. Documenting the allegations
3. Documenting the Findings
4. Drawing conclusions and making recommendations
Organisational Skills
1. Managing your schedule
2. Prioritising your tasks: Urgent vs Important
3. Reducing time-wasters
4. Eliminating distractions
Self-Management Skills
1. Understanding your emotions
2. Controlling strong emotions
3. Coping with stress
4. Keeping motivated
An Attitude of Service
1. Reliability Counts – your word is your bond
2. Assuring Others – you are competent and caring
3. Taking Care of Details – everything matters
4. Expressing Empathy – you can see the perspective of others
5. Responding Swiftly – you act swiftly and decisively
Integrity and Ethical Conduct
1. Understanding ethics and ethical behaviour
2. Factors that affect ethics
3. Ethical Dilemmas
4. Being a role model

Teaching, Learning and Assessment Procedures:

The programme will include a mix of formative self-assessment, peer-assessment and trainer assessment techniques, including:

a number of self-assessment questionnaires to encourage the learners to assess and reflect on their individual competency in the skills discussed throughout the programme
learners are expected to role-play the skills covered in the programme and given feedback by the trainer and peers
trainer assessment of the learners’ reflective journaling after each session capturing the main points learned during each session, making a commitment to follow up on at least one practical action point and reviewing progress on the commitment made
self-assessment through multiple choice quizzes after each session to assess the transfer of knowledge and main concepts covered during each session

What’s Included:

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From FREE

80–100% MySkills funding

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No Entry Requirements

Open to everyone 18+