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Diversity refers to the presence of differences within a given group setting. Diversity encompasses the full spectrum of human identities, experiences, and perspectives.

Diversity awareness equips managers and team leaders to create fair, inclusive, and high-performing teams, while also fostering a workplace culture that values each individual's contribution.

This course introduces you to emotional intelligence and shows you how to apply it in your working life. You will learn to recognise and manage your own emotions, understand what drives other people, and build stronger working relationships. Through practical examples from Maltese workplaces, you will discover how emotional intelligence helps you communicate better, handle difficult conversations, and create a more positive atmosphere at work. Whether you work in retail, hospitality, an office, or any other setting, these skills will help you work more effectively with colleagues and customers.

What you will learn

• Explain what emotional intelligence means in a work context
• Recognise your own emotional triggers and responses at work
• Identify emotions in colleagues and customers through verbal and non verbal cues
• Apply techniques to manage stress and stay calm under pressure
• Respond constructively to difficult conversations and workplace conflict
• Build stronger working relationships through empathy and active listening