Structure of Programme:
The programme is made up of 3 inter-related components:
- Pre-training
- Application of Personality Profiling Tool (DiSC Workplace Profile)
- 12 contact days training over a 12-month period
- Four 1-hour Coaching Sessions per participant
- Two 2-hour Coaching Sessions per group
The workshops will cover the following topics:
1: An Introduction to Leadership
- Leadership and Management; what is the difference?
- Leadership Theories (Overview)
- Leadership Styles (Authoritative, Democratic, Laissez-Faire)
- Situational Leadership
2: An Introduction to Teams
- What makes a team? What is teamwork?
- Different Roles within the Team
- Team Norms
- Team Development (Tuckman)
- The 5 Dysfunctions of a Team (Lencioni)
3: An Introduction to Local Employment Law
- Disciplinary Procedures;
- Termination of Fixed Term Contracts;
- Penalty Clauses and Training Agreements;
- Maternity Leave & Probationary Periods;
- Non-Compete & Fiduciary Obligations;
- On-Call / Standby & Working Time
- Equality and Diversity
4: Leading with Emotional Intelligence
- Emotional Intelligence and Why It Can Matter More than IQ (Goleman)
- Self-Awareness
- Self-Management
- Empathy
- Relationship Management
5: Communicating Effectively at the Workplace
- Basic Communication Concepts; identifying the purpose, understanding the receiver
- Encoding the Message
- Choosing the right Communication Channel
- Decoding the Message; Active Listening
- Non-Verbal Communication (Body Language)
6: Motivating your Team for Peak Performance
- Theories of Motivation (Maslow, Herzberg)
- Intrinsic vs Extrinsic Motivation
- Harnessing Intrinsic Motivation
7: Managing Performance and Behaviour through Feedback
- Setting Performance Standards and Behavioural Expectations
- Goal Setting (S.M.A.R.T.)
- Monitoring Performance and Behaviour
- Feedback vs Criticism
- Developmental Feedback
- Constructive Feedback
8: Coaching Your Team for Performance
- What is Coaching?
- Coaching as a Developmental Tool
- Core Coaching Skills
- G.R.O.W. Coaching Model
9: Boosting Your Productivity
- Busy vs Productive; what is the difference?
- Getting Things Done; the art of stress-free productivity (Allen)
- Creating Focus; managing distractions and interruptions
- Delegating Effectively
10: Resolving Conflict at Work
- Understanding the Root Cause of Conflict
- Conflict Styles (Thomas/Kilmann)
- Different Ways of Handling Conflict
- Moving towards Win/Win
11: Problem-Solving and Decision-Making
- I.D.E.A.L. – a model for problem solving
- Root Cause Analysis
- The Appreciation (So What?) Technique
- The 5 Whys Technique
- Brainstorming Techniques
- 6 Thinking Hats Technique (De Bono)
12: Managing Stress
- Understanding the cause of stress
- How stress affects the mind and the body
- Detecting signs of stress
- Stress management techniques
- Managing stress in others
Teaching, Learning and Assessment Procedures:
The programme will include a mix of formative self-assessment, peer-assessment and trainer assessment techniques, including:
- a number of self-assessment questionnaires to encourage the learners to assess and reflect on their individual competency in the skills discussed throughout the programme
- learners are expected to role-play the skills covered in the programme and given feedback by the trainer and peers
- trainer assessment of the learners’ reflective journaling after each session capturing the main points learned during each session, making a commitment to follow up on at least one practical action point and reviewing progress on the commitment made
- self-assessment through multiple choice quizzes after each session to assess the transfer of knowledge and main concepts covered during each session
What’s Included:
- Training by a certified and experienced educator/s
- Detailed course notes
- Funding options
